ONLINE REPUTATION MANAGEMENT
One of our most requested services for an online business is reputation management. If you haven’t heard of it before, that is okay. It’s a relatively new situation with the evolution of technology and computer systems. Also referred to as Online Reputation Management (ORM) or just Rep Management, it involves controlling an organization’s reputation online.
In today’s society, an online reputation tends to revolve around a company’s Google My Business, Yelp and social media as well as their website and marketing appearance. We have all heard the stories about how a business responded poorly to a complaint left on their Google profile. Online reviews have the power to make or break your business overnight. With our reputation management services, we can ensure your business and its success offline and online; especially when it comes to engaging with your customers.
How should you respond to reviews?
Responding to reviews will help your visibility, but should be done so in a mindful way. When you receive a negative review, do not try to argue with the customer but instead offer a solution. Often the best plan of action to a negative review is to respond in an offline or private manner. Monitor your reviews by getting a review monitoring service that will notify you whenever a review is left so you can respond accordingly.
What is review velocity, and why is it important?
Review velocity is an analytical view of the rate at which you receive reviews on sites like Yelp and Google. Depending on the type of services or goods your business offers, the review velocity algorithm will change slightly as far as when reviews become no longer relevant and what is seen as an influx of new reviews which could break the search engine’s rules.
How can you get more genuine reviews?
To get good reviews, you will want to have a review funnel set up. Something such as a follow-up email offering a discount for leaving an honest review, and having a link to leave a review can help your chances of receiving reviews. Create a process that makes leaving a review painless for your customers so they will be more likely to leave a positive review.
Top online reputation management companies
Sayles Industries wants to be your reputation management consultants. With our expert staff available to assist with your website design and marketing services, we can share our process and show you the route towards having a successful reputation around town. We have created a strategy for local lead generation that increases your business, increases your reputation and increases your revenue.
Digital agencies should offer a full marketing package from all ends of your business including website design, Search Engine Optimization (SEO), and reputation management. However, where most offer one skillset, they typically lack with others. Reach out to our team and let us go through your current setup to see what enhancements could be made to your marketing approach. The end goal is to salvage and/or increase the quality of your online reputation with the right tools and proper marketing.
If you want the best SEO services Erie PA has to offer, we are your team. We are consistently ranking websites on Google, Yahoo, Bing and other search engines with our search engine optimization strategies. We can rank your website in a position that will generate more revenue for your business. With years of combined experience, we have the expertise and knowledge to get your business to the next level along with exhibiting highly valuable tools to increase your company’s reputation.
WhY choose our service
Has your company been hit with bad reviews or some negative Facebook posts? Perhaps a negative Yelp review has been hurting business? If so, we know how to handle this situation as we deal with them all of the time. You no longer need to go through the headaches and stress of those negative reviews. Our reputation management services are here to save the day and get your company’s public appeal back on the right path. Don’t let someone with a keyboard ruin your company’s impression with potential customers. Give us a call today to see how we can build your online profile back to a high quality appearance.
Sayles Industries has been the Tri-State area’s premier reputation management company. Call us today to see what we can do for your business, you won’t regret it.
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